Introduction

This Privacy Policy describes how Trigatra Cipta Sinergi (referred to as “Trigatra”, “we”, “us”, or “our”) collects, uses, and shares personal information about individuals in connection with its global HR and payroll services. Trigatra, a company owned by Asia Payroll Hub, a Singapore-based company, operates globally under the Trigatra brand.

By using our Site and Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

This Privacy Policy forms part of our Terms of Service. Unless otherwise defined in this Privacy Policy, capitalized terms used in this Privacy Policy have the same meanings as in our Terms of Service.

Scope of Application

This Privacy Policy applies to:

• Visitors of our Site without a contractual relationship with us.
• Clients, including their UBOs or representatives.
• Independent contractors who use our Services.
• Users of the Trigatra community platform.
• Suppliers providing products or services to us.
• Candidates, prospects, and participants of webinars, conferences, trade events, and surveys.

Sources of Your Personal Information

We may collect personal information about you or your business from the following sources:

• Directly from you, such as when you use our services, complete contact forms, or request marketing communications.
• Automatically through cookies and other internet tracking technologies when you use our Site or mobile apps.
• From third parties, such as:
  • Business partners or service providers.
  • Companies or individuals who introduce you to us.
  • Social networks and technology providers like Google and Meta (Facebook).
  • Government, law enforcement agencies, or regulators.
  • Public information sources, like national company registries.

Communications

We may contact you with newsletters or marketing information that may interest you. You can opt out by following the unsubscribe link or instructions provided in our communications. We may still send you important transactional or administrative messages related to our Services.

Information Sharing with Third Parties

We only share your personal information with trusted third parties as necessary for the purposes listed above, such as:

• Our clients to whom you provide services.
• Partners, suppliers, and service providers who assist us with our services, such as IT providers, payment processors, auditors, and legal advisors.
• Government or public agencies, regulators, and law enforcement authorities where required by law.
• Third parties acquiring part of our business through mergers or acquisitions.
• Academic institutions for research (with anonymized data).
• Affiliates within the Asia Payroll Hub group, who will use your data in line with this Privacy Policy.
• Advertising partners, such as social networks, who help us deliver targeted ads.
• With your consent for other purposes.

Security of Your Personal Information

We take reasonable measures to protect your personal data from unauthorized access or disclosure. However, no method of data transmission over the internet or electronic storage is completely secure. Please ensure you keep your login credentials secure.

International Transfer

Your personal data may be transferred internationally to jurisdictions with differing data protection laws. Trigatra ensures adequate safeguards are in place for these transfers. By using our Services, you agree to these transfers. We store platform data in secure global data centers, including in the EU.

Children’s Privacy

We do not knowingly collect personal information from children under 18. If you become aware of such information being collected, please contact us, and we will take steps to delete the information.

Your Rights

Depending on applicable laws, you may have certain rights regarding your personal data:

• Access your personal information.
• Correct inaccurate data.
• Request deletion of your data where it’s no longer needed.
• Restrict or object to the processing of your data.
• Receive a portable copy of your data.
• Withdraw consent for data processing at any time.

To exercise these rights, please contact us at [info@trigatra.com].

Retention of Your Personal Information

We retain personal data only as long as necessary for the purposes it was collected and to comply with legal obligations. The retention period is determined by the sensitivity and purposes of the data. For specific details, refer to our Data Processing Addendum.

Third-Party Advertising, Links, and Content

Our site may contain links to third-party sites, including social media and advertising partners. We allow these third parties to collect data via cookies and tracking technologies. Please review their privacy policies for more details.

Data Categories We Collect

We collect various categories of personal data depending on the context of your interactions with us, including:

• Clients: Name, business contact details, payment information, tax details, and contract-related communications.
• Independent Contractors: Name, contact details, identification documents, social security or tax ID, payment information, and employment history.
• Website Visitors: IP address, browser type, device identifiers, and activity on the site via cookies.
• Employees: HR-related data such as salary, tax, employment history, performance reviews, and benefits.

Use of Cookies and Similar Technologies

We use cookies and other tracking technologies to enhance the user experience, provide essential functionality, and gather statistics on site usage. These include:

• Strictly Necessary Cookies: For core website functions.
• Performance Cookies: To monitor website performance and usage.
• Functionality Cookies: To personalize content and remember your preferences.
• Targeting Cookies: To deliver relevant advertising to you.

You can manage cookie settings via your browser. For more detailed information, please review our Cookie Policy.

Legal Basis for Data Processing

Depending on your jurisdiction, we rely on several legal bases to process your personal data, including:

• Consent: Where required, we obtain your consent for specific data uses.
• Contractual Necessity: We process personal data to fulfill our contract with you.
• Legitimate Interest: Where necessary, we process your data for our legitimate business interests, such as improving our services, while ensuring your rights are protected.
• Compliance with Legal Obligations: In some cases, we process data to comply with applicable laws.

Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling based solely on automatic data processing that would significantly affect you, except where necessary to fulfill a contract with you, with your consent, or as required by law.

Data Breach Notifications

In the event of a data breach, we will promptly notify affected individuals and relevant authorities, where required by law, and provide information on the scope and nature of the breach.

Data Anonymization and Minimization

We apply data minimization principles, meaning we only collect personal data that is necessary for the purposes we have described. Where possible, we anonymize data to reduce privacy risks.

Cross-Border Data Transfers

Your personal data may be transferred to countries outside your jurisdiction. We ensure adequate safeguards, such as Standard Contractual Clauses (SCCs) or other approved mechanisms, for international data transfers in compliance with relevant laws.

Changes to This Privacy Policy

This Privacy Policy is subject to updates. Please check regularly for any modifications. Continued use of the Site or Services following changes signifies your acceptance of the revised Privacy Policy.